Privacy Policy 9king
We are committed to protecting the personal information of every member. This policy explains in detail how 9king collects, processes, stores and protects your data in line with best practices for information protection.
Our Commitment
Comprehensive Data Protection
9king ensures every layer of member personal information handling is carried out with care, security and transparency.
Multi-Layer Data Encryption
All personal information and financial transactions are transmitted through encrypted SSL connections. Data is stored using encryption technology that meets current international security standards.
Strict Access Controls
Only staff with specific authorisation can access member personal information. Every access is logged and monitored to prevent any misuse of data.
No Third-Party Data Sales
9king does not sell, rent or share member personal information with third parties for marketing or commercial purposes without obtaining explicit consent from the member concerned.
Clear Policy Compliance
Our privacy policy is written in plain language so every member knows their rights. Any changes to this policy will be communicated to all members in advance.
Right to Account Deletion
Members have the right to request deletion of their personal data after closing their account, subject to record retention obligations under applicable licensing and legal requirements.
Privacy-Related Support
The 9king support team is available 24/7 via live chat and email in Malay and English to assist with any questions relating to your privacy and data protection.
Scope and Application of This Policy
This Privacy Policy is issued by 9king ("we", "platform" or "9king"), an online gambling platform operating under international licensing. This policy applies to all individuals who register an account, visit the 9king website at https://9king.wine, use any services or applications provided by us, or contact our support team.
Our platform provides online gambling services including slots, live casino, sports betting and other games to adult Malaysian players aged 21 and above. This policy explains how we handle information you provide to us and information we collect automatically when you use the platform.
Information We Collect
In operating the platform, 9king collects various types of information depending on how you interact with our services. The information we collect is divided into two main categories:
A. Information you provide directly:
- Full name, date of birth and identity card number (MyKad or passport) for identity verification purposes
- Active email address and mobile phone number
- Current valid residential address
- E-wallet account details (Touch 'n Go eWallet, ShopeePay) or bank account information for processing deposits and withdrawals via DuitNow or FPX
- Transaction history including deposits and withdrawals in RM
- Communications you send to our support team
B. Information collected automatically:
- IP address and device information (browser type, operating system, screen resolution)
- Game activity log data including the date, time and type of game played
- Cookies and similar tracking technologies to improve the user experience
- Login and logout session records from the platform
Purposes for Using Information
9king uses collected information solely for legitimate purposes related to platform operations. Your personal information is used for the following purposes:
- Account registration and verification: Verifying your identity to comply with licensing requirements and to prevent fraud and money laundering
- Financial transaction processing: Facilitating deposits from RM30 and withdrawals from RM100 via your chosen method, with typical withdrawal times of 10 to 45 minutes
- Bonus and promotion delivery: Ensuring you receive eligible benefits such as a 200% welcome bonus up to RM888 and VIP programme perks
- Customer service: Responding to your enquiries and complaints via live chat or support email
- Platform security: Detecting suspicious activity and protecting your account from unauthorised access
- Service improvement: Analysing aggregated usage patterns to improve platform quality and experience
- Service-related communications: Sending important notifications about your account, updated terms and security information
Sharing Information with Third Parties
9king does not sell member personal information to any third party for commercial purposes. However, in certain circumstances, we may need to share your personal information with a limited set of parties as follows:
- Payment service providers: Third parties that process your financial transactions such as FPX providers, DuitNow gateways and crypto platforms (USDT, BTC, ETH) only receive the information needed to complete those transactions
- Statutory authorities: When required by law or a valid court order, we may be required to disclose certain information to the relevant authorities
- Licensing bodies: Information required for international licensing compliance purposes may be shared with the relevant regulatory bodies
- Technology providers: Companies that provide technical infrastructure are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose
Data Storage and Security
All member personal data is stored on secure servers protected by multiple layers of technical and organisational security. The security measures we implement include:
- Data encryption during transmission using the latest TLS/SSL protocols
- Password storage using irreversible hashing methods
- 24/7 system monitoring to detect any threats or intrusion attempts
- Role-based access controls ensuring staff can only access data relevant to their duties
- Regular data backups at secure, separate locations
Your personal information is retained for as long as your account is active or as long as required to comply with relevant legal and licensing obligations. Once an account is closed and the mandatory retention period ends, your data will be securely deleted or anonymised.
Cookies and Tracking Technologies
The 9king website uses cookies and similar technologies to improve functionality and user experience. Cookies are small data files stored on your device when you visit our website.
We use various types of cookies including session cookies that expire when you close your browser, preference cookies that store your chosen settings, and analytics cookies that help us understand aggregated platform usage patterns.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the 9king platform and your overall user experience.
Cross-Border Data Transfers
As a platform operating under international licensing, 9king may process or store your personal data on servers located outside Malaysia. In such situations, we ensure that these data transfers are protected by adequate safeguard mechanisms, including data processing agreements that bind recipients to protection standards equivalent to those in this policy.
We always ensure that the level of protection given to your personal information is not reduced as a result of such cross-border data transfers.
Privacy Policy Amendments
9king reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or industry standards. Any significant changes will be communicated to members via notifications on the platform or through the registered email address.
The "Effective date" at the top of this policy will be updated whenever any changes are made. Continued use of the 9king platform after the new effective date means you accept the updated terms.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our team through the following channels:
- 24/7 live chat accessible directly from the 9king platform in Malay or English
- Support email: [email protected]
Our team will endeavour to respond to every privacy-related enquiry promptly. For requests that require further review, we will inform you of the expected timeframe.
Your Rights
Member Rights Regarding Personal Data
As a 9king member, you have several rights that you may exercise at any time regarding the personal information we hold about you.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time through our support team.
Right of Rectification
If there is inaccurate or outdated information in your records, you may request a correction through the account settings section or via support.
Right of Restriction
You may request that we limit the processing of your data in certain circumstances, for example while a dispute about the accuracy of your data is being resolved.
Right of Erasure
Upon closing your account and fulfilling mandatory retention obligations, you may request that your personal data be deleted from our systems.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time without needing to provide any reason.
Right to Portability
Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time without affecting prior transactions.
Right to Complain
If you believe your data has not been handled properly, you may submit a complaint to the 9king support team, available 24/7.
FAQ
Questions About Privacy
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